Louisa is the Human Capital Head and she joins us from Kofi Annan International Peacekeeping Training Centre as the Head of Human Resource where her responsibilities cuts across Training and Development, Performance Management System, Compensation and benefits Administration, Organizational Development and General HR Functions.

Louisa started her employment career as an Associate Business Advisor with Pricewaterhouse Coopers from October 2004 to January 2006. From February 2006 to January 2009; she was employed by Netsol Ghana Limited as HR and Administrative Officer and later move to Kofi Annan International Peacekeeping Training Centre as HR Manager in January 2009 till December 2012.

She is a member of the Society of Human Resource Management Practitioners (SHRM). She has a Master’s in Business Administration and Bachelor of Arts in Psychology and Sociology as well as an Executive Diploma in Mediation and Arbitration.

Philip Kwao Nyumutei is the Head of Information Technology of the Metropolitan Life Insurance Ghana Ltd. He holds an Executive MBA in Project Management from the University of Ghana, BBA in Business Information Systems from Zenith University College, Advanced Diploma in Computer Science with the Association of Computer Professionals (UK), and a Microsoft Certified Technology Specialist (MCTS).

He is a versatile IT professional with over fifteen (15) years’ experience in Infrastructure setup, IT Strategy Development, Deploying and Supporting Software Solutions and Networking in the Insurance sector.

He began his IT professional career as Systems Support Officer with the Information Technology Department of the Ghana Cocoa Board in 2000. He later joined Metropolitan Insurance Limited now Hollard Insurance) in 2001 as Information Technology Officer, and later transited to Metropolitan Life Insurance Ghana in 2006, as IT Specialist.

He is a member of the IT Technical Committee of the Ghana Insurers Association (GIA) with the core mandate of directing the Association on how to leverage on Technology to grow the Ghanaian Insurance Industry.

Ernestina Nana Adwoa Oyelaran serves as Head of Corporate & Alternative Distribution for Metropolitan Ghana. She is a distinguished and highly motivated marketing and communications professional with a wealth of experience in Health Insurance, General Insurance, Life Insurance and Pensions. She has honed her career by working through different organizational cultures and management roles- in locally-owned enterprises and multinationals.

She has predominantly worked in the Insurance Industry and minimally in Interior Design & Build, Facilities Management & Maintenance and Banking over the past 17 years. Ernestina has also served as Head of B2B, Branding, Communication, Broker Relations, Bancassurance and General Manager- Marketing in other jurisdictions.

She has strong high-level engagement expertise, negotiations, public relations, corporate event planning and the execution of several landmark projects.

Her quest for service excellence is astounding. Ernestina is a member of the CIM, UK, IPR Ghana and also a graduate from the University of Ghana Business School and University of Ghana, Legon.

Bennett Tettey Madjitey is the Head of Retail at Metropolitan Ghana. Bennett has a Bachelor of Arts Degree in the Humanities and a Master of Business Administration in Marketing from the University of Ghana. He also has a Professional Diploma in Marketing Certificate from GIMPA Executive School of Marketing.

Bennet is fully equipped with the commercial awareness of the financial service industry and has over 15 years of experience in Life Insurance, Banking, Retail sales and Marketing. He has demonstrated skills in People Management, Marketing Strategy Formulation/Implementation and Business Development

Bennet Madjitey has been with the Metropolitan Ghana retail Channel for over seven years, serving first as a Branch Manager, and later as Zonal Manager. Prior to joining Metropolitan Ghana, Bennet worked at Barclays Bank Ghana Limited, Beko Ghana Limited, KEK Insurance Brokers and Vanguardlife Assurance.

Sarah Boakye-Gaisie is the Head of Client Experience & Contact Centre for Metropolitan Health Insurance. She is very innovative, with technical aptitude and interest in Insurance, Banking, Finance, Marketing, Research, Customer care, Administration and General Policies.

She is the kind of person who knows how to execute difficult task with precision, pay attention to details and make sure every task is just right but also completed on a timely manner. She is a creative thinker, likes to explore alternative solutions to problems and have an open mind about what will work best. Her creativity has made her an effective team member because she can anticipate problems and innovate solutions. The team can rely solely on her in terms of service delivery because her main goal is for the client to be satisfied.

Sarah holds a BSc degree in Management Studies at the Central University College (CUC) and a Higher Diploma in Fashion Designing and Textiles. She has been with Metropolitan Health Insurance Company for the past 10 years and has risen through the ranks to her current position.

In her current role, she ensures high level of client centricity and addresses all queries by members whiles adhering to scheme rules.