Louisa is the Human Capital Head and she joins us from Kofi Annan International Peacekeeping Training Centre as the Head of Human Resource where her responsibilities cuts across Training and Development, Performance Management System, Compensation and benefits Administration, Organizational Development and General HR Functions.

Louisa started her employment career as an Associate Business Advisor with Pricewaterhouse Coopers from October 2004 to January 2006. From February 2006 to January 2009; she was employed by Netsol Ghana Limited as HR and Administrative Officer and later move to Kofi Annan International Peacekeeping Training Centre as HR Manager in January 2009 till December 2012.

She is a member of the Society of Human Resource Management Practitioners (SHRM). She has a Master’s in Business Administration and Bachelor of Arts in Psychology and Sociology as well as an Executive Diploma in Mediation and Arbitration.

Philip Kwao Nyumutei is the Head of Information Technology of the Metropolitan Life Insurance Ghana Ltd. He holds an Executive MBA in Project Management from the University of Ghana, BBA in Business Information Systems from Zenith University College, Advanced Diploma in Computer Science with the Association of Computer Professionals (UK), and a Microsoft Certified Technology Specialist (MCTS).

He is a versatile IT professional with over fifteen (15) years’ experience in Infrastructure setup, IT Strategy Development, Deploying and Supporting Software Solutions and Networking in the Insurance sector.

He began his IT professional career as Systems Support Officer with the Information Technology Department of the Ghana Cocoa Board in 2000. He later joined Metropolitan Insurance Limited now Hollard Insurance) in 2001 as Information Technology Officer, and later transited to Metropolitan Life Insurance Ghana in 2006, as IT Specialist.

He is a member of the IT Technical Committee of the Ghana Insurers Association (GIA) with the core mandate of directing the Association on how to leverage on Technology to grow the Ghanaian Insurance Industry.

Sarah Boakye-Gaisie is the Head of Client Experience & Contact Centre for Metropolitan Health Insurance. She is very innovative, with technical aptitude and interest in Insurance, Banking, Finance, Marketing, Research, Customer care, Administration and General Policies.

She is the kind of person who knows how to execute difficult task with precision, pay attention to details and make sure every task is just right but also completed on a timely manner. She is a creative thinker, likes to explore alternative solutions to problems and have an open mind about what will work best. Her creativity has made her an effective team member because she can anticipate problems and innovate solutions. The team can rely solely on her in terms of service delivery because her main goal is for the client to be satisfied.

Sarah holds a BSc degree in Management Studies at the Central University College (CUC) and a Higher Diploma in Fashion Designing and Textiles. She has been with Metropolitan Health Insurance Company for the past 10 years and has risen through the ranks to her current position.

In her current role, she ensures high level of client centricity and addresses all queries by members whiles adhering to scheme rules.

Hilka Adwoa Gyeni-Boateng is the supervisor of the New Business / Billing Department. She is a people person, enjoy meeting and working with a lot of different people. She is known for being a great listener and a clear communicator when engaging with colleagues or employers.

She holds a bachelor degree in Business Administration from United States International University and a Diploma in Information and Technology from Stanbic College. She has worked with Metropolitan Health for nine years and risen from the New Business Assistant to Head Supervisor of the team. Her effective leadership skills play a major role in renewal negotiations, underwriting of new businesses membership registration and resignation, utilization documentation, coordinating preparation of the Health plan structure and card printing for clients as well as ensuring that bills are sent to related clients on the scheme. Hilka has been involved in professional training on underwriting, change management, effective communication, performance management, premium quoting, strategic management.

She also served as a research assistant at UNEP and assisted in evaluation of expert reports and data entry.

The New Business/Billing team is a part of the Operational team in the Health business with competent colleagues and other supporting teams such as Client Solutions, Provider Relations, Claims Department and the Finance team. She has a great appetite for excellence; integrity and accountability.

Bernice Amuzu-Quaidoo is Head of the Claims Department. She is a resourceful, hardworking and result oriented individual with great Leadership skills and passion to succeed.

She holds a Bachelor of Science Degree in Laboratory Technology from the University of Cape Coast and certificate in Health Insurance Management and Administration. She has worked with Metropolitan Health for over ten years with varied experience from the Claims, Service Provider Relations, Health Risk Management and Customer Service departments. She is instrumental in the vetting and validation of claims for payment in accordance to scheme rules and treatment protocols.

Bernice is an active member in the Private Health Insurers Association- Ghana. She has served in diverse committees of the association such as the Preliminary Committee for the Drug formulary and Tariff Negotiation committee of the Association.

Bernice has had diverse professional training in strategic management, People management, Personal Effectiveness, Performance management, Effective communication, Change management etc.