Management
David Koku Leonards
Head of Operations
David Koku Leonards is the Head of Operations for Metropolitan Health Insurance Ghana Ltd. David is a highly motivated and results driven individual with a focus on value creation for employers and stress-free healthcare access for their employees. His activities extend from business development to operations. He has been with Metropolitan for the past six years, prior to joining Metropolitan, David spent five years in the Pharmaceutical sector as a business development executive.
In his current role, he over-sees the health operations set-up, ensuring that key units like benefit management, client relations, claims management and provider relations management are efficient and operating at the highest level of efficiency to ensure operational excellence.
He is also responsible for generating insightful reports which enable strategic business decision making at board and C-suite level.
His passion is delivering excellent customer service and his greatest desire is for Ghana to attain decent universal healthcare for all her citizens at reasonable and affordable cost.
Louisa Duncan-Williams
Human Capital Head
Louisa is the Human Capital Head and she joins us from Kofi Annan International Peacekeeping Training Centre as the Head of Human Resource where her responsibilities cuts across Training and Development, Performance Management System, Compensation and benefits Administration, Organizational Development and General HR Functions.
Louisa started her employment career as an Associate Business Advisor with Pricewaterhouse Coopers from October 2004 to January 2006. From February 2006 to January 2009; she was employed by Netsol Ghana Limited as HR and Administrative Officer and later move to Kofi Annan International Peacekeeping Training Centre as HR Manager in January 2009 till December 2012.
She is a member of the Society of Human Resource Management Practitioners (SHRM). She has a Master’s in Business Administration and Bachelor of Arts in Psychology and Sociology as well as an Executive Diploma in Mediation and Arbitration.
Philip Kwao Nyumutei
Head Business Enablement
Philip Kwao Nyumutei is the Head of Information Technology of the Metropolitan Life Insurance Ghana Ltd. He holds an Executive MBA in Project Management from the University of Ghana, BBA in Business Information Systems from Zenith University College, Advanced Diploma in Computer Science with the Association of Computer Professionals (UK), and a Microsoft Certified Technology Specialist (MCTS).
He is a versatile IT professional with over fifteen (15) years’ experience in Infrastructure setup, IT Strategy Development, Deploying and Supporting Software Solutions and Networking in the Insurance sector.
He began his IT professional career as Systems Support Officer with the Information Technology Department of the Ghana Cocoa Board in 2000. He later joined Metropolitan Insurance Limited now Hollard Insurance) in 2001 as Information Technology Officer, and later transited to Metropolitan Life Insurance Ghana in 2006, as IT Specialist.
He is a member of the IT Technical Committee of the Ghana Insurers Association (GIA) with the core mandate of directing the Association on how to leverage on Technology to grow the Ghanaian Insurance Industry.
Ernestina Nana Adwoa Oyelaran
Head of Corporate & Alternative Distribution
Ernestina Nana Adwoa Oyelaran serves as Head of Corporate & Alternative Distribution for
Metropolitan Ghana. She is a distinguished and highly motivated marketing and communications professional with a
wealth of experience in Health Insurance, General Insurance, Life Insurance and Pensions. She has
honed her career by working through different organizational cultures and management roles- in
locally-owned enterprises and multinationals.
She has predominantly worked in the Insurance Industry and minimally in Interior Design & Build,
Facilities Management & Maintenance and Banking over the past 17 years. Ernestina has also
served as Head of B2B, Branding, Communication, Broker Relations, Bancassurance and General
Manager- Marketing in other jurisdictions.
She has strong high-level engagement expertise, negotiations, public relations, corporate event
planning and the execution of several landmark projects.
Her quest for service excellence is astounding. Ernestina is a member of the CIM, UK, IPR Ghana and also a graduate from the University of Ghana Business School and University of Ghana, Legon.
Bennett Tettey Madjitey
Head of Retail
Bennett Tettey Madjitey is the Head of Retail at Metropolitan Ghana. Bennett has a Bachelor of Arts
Degree in the Humanities and a Master of Business Administration in Marketing from the University of
Ghana. He also has a Professional Diploma in Marketing Certificate from GIMPA Executive School of
Marketing.
Bennett is fully equipped with the commercial awareness of the financial service industry and has over
15 years of experience in Life Insurance, Banking, Retail sales and Marketing. He has demonstrated skills
in People Management, Marketing Strategy Formulation/Implementation and Business Development
Bennett Madjitey has been with the Metropolitan Ghana retail Channel for over seven years, serving
first as a Branch Manager, and later as Zonal Manager. Prior to joining Metropolitan Ghana, Bennett
worked at Barclays Bank Ghana Limited, Beko Ghana Limited, KEK Insurance Brokers and Vanguardlife
Assurance.
Sarah Boakye-Gaisie
Head, Client Experience & Contact Centre
Sarah Boakye-Gaisie is the Head of Client Experience & Contact Centre for Metropolitan Health Insurance. She is very innovative, with technical aptitude and interest in Insurance, Banking, Finance, Marketing, Research, Customer care, Administration and General Policies.
She is the kind of person who knows how to execute difficult task with precision, pay attention to details and make sure every task is just right but also completed on a timely manner. She is a creative thinker, likes to explore alternative solutions to problems and have an open mind about what will work best. Her creativity has made her an effective team member because she can anticipate problems and innovate solutions. The team can rely solely on her in terms of service delivery because her main goal is for the client to be satisfied.
Sarah holds a BSc degree in Management Studies at the Central University College (CUC) and a Higher Diploma in Fashion Designing and Textiles. She has been with Metropolitan Health Insurance Company for the past 10 years and has risen through the ranks to her current position.
In her current role, she ensures high level of client centricity and addresses all queries by members whiles adhering to scheme rules.
Hilka Adwoa Gyeni-Boateng
Membership and New Business Supervisor
Hilka Adwoa Gyeni-Boateng is the supervisor of the New Business / Billing Department. She is a people person, enjoy meeting and working with a lot of different people. She is known for being a great listener and a clear communicator when engaging with colleagues or employers.
She holds a bachelor degree in Business Administration from United States International University and a Diploma in Information and Technology from Stanbic College. She has worked with Metropolitan Health for nine years and risen from the New Business Assistant to Head Supervisor of the team. Her effective leadership skills play a major role in renewal negotiations, underwriting of new businesses membership registration and resignation, utilization documentation, coordinating preparation of the Health plan structure and card printing for clients as well as ensuring that bills are sent to related clients on the scheme. Hilka has been involved in professional training on underwriting, change management, effective communication, performance management, premium quoting, strategic management.
She also served as a research assistant at UNEP and assisted in evaluation of expert reports and data entry.
The New Business/Billing team is a part of the Operational team in the Health business with competent colleagues and other supporting teams such as Client Solutions, Provider Relations, Claims Department and the Finance team. She has a great appetite for excellence; integrity and accountability.
Bernice Amuzu-Quaidoo
Claims Supervisor
Bernice Amuzu-Quaidoo is Head of the Claims Department. She is a resourceful, hardworking and result oriented individual with great Leadership skills and passion to succeed.
She holds a Bachelor of Science Degree in Laboratory Technology from the University of Cape Coast and certificate in Health Insurance Management and Administration. She has worked with Metropolitan Health for over ten years with varied experience from the Claims, Service Provider Relations, Health Risk Management and Customer Service departments. She is instrumental in the vetting and validation of claims for payment in accordance to scheme rules and treatment protocols.
Bernice is an active member in the Private Health Insurers Association- Ghana. She has served in diverse committees of the association such as the Preliminary Committee for the Drug formulary and Tariff Negotiation committee of the Association.
Bernice has had diverse professional training in strategic management, People management, Personal Effectiveness, Performance management, Effective communication, Change management etc.
Our People
The wealth of the Metropolitan Group of companies is the multi-disciplinary team of dedicated and committed employees who work with the businesses. The Metropolitan Group of companies, Ghana employs over 450 permanent employees and commissioned sales force, an interdisciplinary team working across all three business units; Metropolitan Life Insurance, Ghana, Metropolitan Health Insurance, Ghana and Metropolitan Pensions Trust, Ghana.
We show accountability in our willingness to take ownership for our roles, responsibility for our actions and outcomes, and by honouring our obligations to all stakeholders.
Our Team strives for excellence in everything we do, by delivering the highest standard of products, service and performance to all stakeholders.
We uphold integrity in living up to what we say, doing the right thing, being honest and treating all people with respect.
Through teamwork, we support each other by listening, collaborating, encouraging and respecting each other in our quest to achieve mutually beneficial results.
We seek to attract, motivate and retain the most qualified employees and the brightest minds, by matching them to the jobs they are best suited for, and most inspired by.
Can we build a prosperous, sustainable future for you, for Metropolitan, for Ghana? Yes, Together, we can!
To apply for a job with the metropolitan Group of Companies, please send your application and CV to [email protected]