At Metropolitan Ghana, we are committed to improving our services based on your valuable feedback. We use two key metrics to gauge your satisfaction: Net Promoter Score (NPS) and Net Effort Score (NES). Here’s how you can help us by providing your feedback:

  1. Access the Feedback Forms
  • NPS Form – Met Ghana
    Use this form if you are a client of our business lines to rate your overall satisfaction and how likely you are to recommend our services to others.
  • NES Form – Met Ghana
    Use this form if you are a broker, contact person or corporate employer group, service provider and financial consultant to let us know how easy it was for you to interact with our services.
  1. Instructions
  • Fill Out the Form: Click on the links above to open the forms. Please take a few moments to answer the questions.
  • Submit Your Feedback: Follow the instructions on the form to submit your responses.
  1. Category Descriptions

For NPS (Net Promoter Score):
When providing your rating, please select a category that best explains the reason for your rating:

  • Advice: Your satisfaction with the quality of advice provided to ensure that the product meets your needs.
  • Fund, Product and Performance/Policy Values: Your satisfaction with the outcomes of the product relative to your expectations or comparative solutions offered by competitors.
  • Service and Administration: Your satisfaction with the quality of service and processes involved in purchasing, managing queries, or redeeming our products relative to your initial understanding or competitors.
  • Financial Crime/Fraud/ Misselling Related: Whether there is any unlawful activity related to your policy.

For NES (Net Effort Score):
When providing your rating, please select a category that best explains the reason for your rating:

  • Frequency of Communication: Your satisfaction with the communication provided about the status of your purchase, query, or redemption relative to expected turnaround times or competitors.
  • Product Pricing: Your satisfaction with the cost/pricing of our products relative to your initial understanding or competitors.
  • Product Complexity: The ease of understanding our products and processes, and explaining them to clients relative to your initial understanding or competitors.
  • Quality of Service: Your satisfaction with the level of service received across various touchpoints relative to your initial understanding or competitors.
  • Speed of Payment: Your satisfaction with the speed of payment relative to our turnaround times or your experience with competitors.
  • Tools of Trade: Your satisfaction with the support (core systems, digital tools, processes, etc.) for sales, query management, or redemptions relative to your initial understanding or competitors.
  1. What Happens Next?

Once you’ve submitted your feedback, we will review your responses to understand your experience and make improvements where needed. Your input is crucial in helping us enhance our services.

Need Help?

If you have any questions or need assistance with the forms, please reach out to us:

Thank you for taking the time to provide us with your feedback. We appreciate your help in making our services better!

Best Regards,
Client Experience Team